BPO or business process outsourcing is one of the fastest expanding segments in information technology enabled services. It is the process of hiring a company to handle business processing activities on your behalf. Some of the factors that are driving the increasing adoption of BPO services are:

Economy of Scale

  • Cost Advantage

Business Risk Mitigation

  • The easy availability of extremely qualified and skilled workforce
  • Greater adoption without compromising on the quality of services
  • Coding and clinical abstracting of data
  • Continuity of service
  • Utilization improvement

Customer Support Services

Our customer service solutions create a sort of a virtual customer service center to address customer concerns and questions through different channels such as voice, e-mail and chat round the clock. Customers can call to check the status of their orders, ask for information on products and services, verify their accounts and also probably to know about their reservation status.

Technical Support Services

Our technical support services comprise 24X7 technical support and problem resolution for Order Entry Module or OEM customers, Internet infrastructure, computer hardware and software companies. This also includes installation and product support, troubleshooting and usage support. Customers can call to solve a problem with their PC or know how to dial up to their ISP or any issues with their software or hardware.


At CIITS, our telesales and telemarketing outsourcing services are aimed at prospective customers and creating their interest in products and services or to up sell, promote or cross sell to an existing customer. We can assist in outbound calling to sell diverse products and services.

Employee IT-Helpdesk Services

Our employee IT helpdesk services provide assistance for the resolution of technical problems and also provide support for corporate employees. This can include multichannel support across a wide range of domains and tools.

Insurance Processing

Our insurance processing services comprise specialized solutions for the insurance sector and include support for critical business processes pertaining to the industry. These include everything from new business leads to policy maintenance and claims processing. Our services may include promotion of new business, inbound and inbound sales, case management, risk assessment, policy issuance and maintenance, record changes, customer care services and diverse assessment, policy issuance and maintenance, record changes, customer care services and diverse other services.